Last Updated: 2025-05-27
At Hello Labubu, we’re dedicated to making sure your adorable Labubu items arrive safely and promptly. Please review the following shipping policy before placing your order.
1. 📦 Order Processing
🕒 1–7 Business Days
- All in-stock items are packed with care within 1–3 business days. Handcrafted items 5–7 business days.
- Custom or limited-edition items may require extra processing time (noted on product page).
2. 🌍 Shipping Options & Delivery Times
| Destination | Service | Cost | Estimated Delivery | Tracking |
|---|---|---|---|---|
| USA | Standard Shipping | FREE over $150 $15.99 under $150 | 7–12 business days | ✅ Yes |
| UK / EU | Standard Shipping | FREE over $150 $15.99 under $150 | 8–15 business days | ✅ Yes |
| International | Global Saver | FREE over $150 $15.99 under $150 | 10–18 business days | ✅ Yes |
💌 We offer FREE worldwide shipping on all orders over $150!
3. ✈️ Countries We Ship To
We currently ship to:
✅ United States
✅ Canada
✅ United Kingdom
✅ European Union countries
✅ Australia
✅ Singapore, Malaysia, Japan, South Korea & more!
4. 🔍 Order Tracking
Once your order ships, you’ll receive an email with a tracking number. You can track your package anytime via our Tracking Portal.
5. ⏳ Possible Shipping Delays
Occasionally, unexpected issues may impact delivery time:
- Customs clearance delays
- Holiday season traffic
- Weather disruptions or natural disasters
- International logistics or postal strikes
💌 Our Promise:
If your package is delayed more than 7 days beyond the estimated window, we’ll send you a discount code or free shipping on your next order!
6. 📦 Lost or Missing Packages
If your order has not arrived:
- Please wait 21 days from the shipping date before filing a claim
- Email us at [email protected] with your order number and tracking info
- Once confirmed, you can choose between a reshipment (free) or a refund (excluding shipping cost)
7. 📮 Customs & Duties
Most of our products are duty-free for U.S. customers. However, some international buyers may be subject to import duties or taxes. These are the responsibility of the customer.
8. 📧 Contact Us
For any shipping questions or updates, please contact:
Email: [email protected]